Mimaki Australia is seeking a service technician in Sydney following the company’s recent restructure of its channel management roles.
“Ideally, we are looking for someone who has completed a trade course at TAFE or is a recent university graduate,” Mimaki Australia Queensland service manager, Craig Dainty, told Sprinter.
“If we could hire someone from within the industry that would be even better, but everyone knows how hard it to find staff at the moment.”
Responsibilities of the service technician include:
- Deliver top-tier technical on-site support for Mimaki products
- Skilfully troubleshoot and resolve issues related to software, hardware, and configuration
- Conduct precise analysis of issues and gather necessary data to address support service request
- Collaborate with fellow service technicians to tackle customer challenges
- Maintain and update customer issues in our call tracking database
- Contribute to our departmental and organisational objectives by meeting relevant performance goals.
The new role follows the recent internal promotion of Krishna Ginjupally from service technician to NSW service manager.
“We had a couple of strong external candidates, but in the end, we felt that Krishna has developed so much over the years that we wanted to promote him internally,” Dainty said.
Mimaki Australia recently announced a restructure of its channel management roles, in an effort to grow its business further in the local market.
“We had always previously had national service manager, but with the recent growth of the company we felt that the role was too big for one person, so we decided to diversify into regional managers,” Dainty said.
Management roles under the new structure include Satoshi Abe, national service manager; Krishna Ginjupally, NSW service manager; Kuldeep Sharma, Victoria service manager; and Craig Dainty, Queensland service manager.
“We felt that to better serve the clients and in-store base as well as the day-to-day, having a local service manager on board and someone more at the coal face was a better management structure,” Dainty said.
“We had far too many open cases on a weekly basis and the restructure has brought that under control now. Since the restructure, we have reduced open cases by 70 per cent.”
Earlier this month, Mimaki Australia also announced the local arrival of its new JFX200-1213EX 1.2m by 1.3m flatbed printer.
The company first confirmed it would be warehousing stock of its new flatbed printer locally in November. At the time, Mimaki Australia channel sales manager Chris Morrison told Sprinter the flatbed is an ideal entry-level printing solution.
“At this end of the market – there is no other machine that has the features of this machine as well as the productivity and the total cost of ownership. Pricing for this model is very sharp and will be available for under six figures – delivered, installed and with training,” Morrison said.
“This model provides the same configuration as the larger JFX200EX flatbed with three heads offering CMYK plus primer, white and clear. The 1213EX also offers the benefit of braille printing which is specific to this JFX model as normally to get braille print, you would need the UJF model.
“It offers excellent image quality and is fully automated when it comes to cleaning.”
Mimaki Australia managing director, Kohei Kobayashi, said the JFX200-1213EX is an ideal machine for small to medium commercial printing companies and suits cut-sheet printing with compatibility up to A0 size.
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